This incident was self-inflicted. We were doing a security clean-up, deleting some old IP addresses that were whitelisted in our firewall. Due to an obscure security feature of our database, the deletion of one of these old IP addresses prevented the application from being able to access one particular table in our database. That table was required by the interative dashboards function.
We have changed the security settings of the table causing the problem and service is now restored.
(Resending this update because email notifications may not have been sent automatically on resolution).
Posted Aug 02, 2021 - 17:30 AEST
Investigating
We are currently investigating an issue where our interactive dashboards are displaying an error message ("Uh oh! Well this is a bit embarrassing..").